Pre-order games

A: All of the most-anticipated releases can be pre-ordered in-store, with some exceptions. A $10 deposit is required for most in-store pre-orders. If you change your mind before the pre-order launches, this deposit is refundable.

A: If you haven’t yet received notification that your pre-order has shipped, simply log into your account and click on your order. You can cancel it there.

A: If the item has already been shipped, just wait until it’s delivered, then return it either in-store or through the mail. Please click here to learn more about our easy return process. To find a store near you, please see our Store Locator.

A: The Price Beat Promise ensures that if you find a lower advertised price on the same item, we will beat that price by 10% of the difference. Click here to learn more.

A: In the event that the price of a pre-ordered item drops between the time you place order and the time it ships, you will automatically be charged the lower price.

A: Not all pre-orders are eligible for bonus content or promotional items. However, there is the option of cancelling your first pre-order and ordering again to be eligible for the limited edition. These promotions cannot be combined with any other offers.

A: Unfortunately, we cannot automatically upgrade your pre-order to the special limited edition version. However, there is the option of cancelling your first pre-order and ordering again to be eligible for the limited edition. Please keep in mind that these items are often time sensitive and limited in number.

A: You will be billed on the day the item ships.

A: We do our best to ensure that pre-ordered items are shipped as soon as possible. The release date shown is usually the date we receive the product from our supplier and will begin shipping from our warehouse. Please note that if the release date is on or close to a holiday, there could be a brief delay in shipping.

A: A beta code is a promotional code for additional downloadable content that is sometimes included with the purchase of a game. It will either come packaged with the game, or emailed directly to you on or shortly after the release date.

A: It’s a promotion. By pre-ordering that particular item, we’re throwing in a credit towards the purchase of another item. It’s our way of saying "Thanks, you guys are great."

Please note that promotional credits that are distributed online can only be redeemed online, and credits distributed in-store can only be redeemed in-store.

A: If you haven’t received shipping notification but the release date has passed, please call customer service at 1-800-663-2275 for an ETA.

If you have received shipping notification, and more than a few days have passed since release date, please log into your account to check the shipping status - it may be waiting for you at your local post office. If the item is not there, contact our customer service department at 1-800-663-2275 to make a lost shipment claim. Please note that if the release date of your pre-ordered items falls on or close to a holiday, there could be a brief shipping delay.

A: Unfortunately, we do not offer in-store pickup on pre-orders. All pre-ordered items are shipped directly to the address you provided in your account information.

A: Most pre-ordered items are shipped via Canada Post.